Resetting your password

When you'll need this

If your organisation uses single sign-on (Microsoft, Google, or another provider), you don't have a separate BNDRY password. To reset, contact your IT helpdesk and reset your work password the way you normally would.

If your organisation has a BNDRY-managed login, follow the steps below.

Steps

1. Go to the BNDRY sign-in page.

2. Click Forgot your password?

   

3. Enter the email address you sign in with and click Submit.

4. Check your inbox for an email from BNDRY. The reset link is valid for 5 minutes.

   

5. Click the link, choose a new password that meets the on-screen requirements, and confirm. If required, you may also be prompted to set up Multi-Factor Authentication.
6. You're now signed in.

If something goes wrong

• The reset email hasn't arrived. Check your spam folder. If it's still missing, ask your BNDRY administrator to confirm the email address on file.
• The link says it's expired. Reset links expire after 5 minutes. Request a new one.
• Your new password is being rejected. Passwords must meet the following criteria:
  • Be at least 8 characters
  • Be no more than 128 characters
  • Not contain your email or username
  • Not be a password used within the last four attempts