What the Activity tab shows
Every entity profile has an Activity tab — a time-ordered log of everything that has happened in that customer's compliance history. It includes automatic entries created by BNDRY (screenings, identity verifications) and manual entries logged by your team.
This log is what a regulator would expect to see if they asked how you've been managing a particular customer.
Understanding each entry
| Field | What it means |
|---|---|
| Activity type | The category of the activity — for example, ECDD Review, PEP and Sanctions Screening, Customer Interaction, or Risk Reassessment. The types available in your tenant are set up by the BNDRY team. |
| Description | A free-text summary of what happened. For manual entries, this is what the staff member wrote at the time. For automatic entries, BNDRY populates a standard description. |
| Recorded by | The staff member who logged the entry. For automatic entries, this shows the source — either "BNDRY" for platform-generated activities, or the name of the integrated vendor that produced the result. |
| Date created | When the entry was created in BNDRY. For automatic activities (screenings, verifications), this is the same as when the event occurred. |
| Date occurred | Only relevant for manually back-dated entries — for example, logging a face-to-face ID check that happened last week. For all other activities, date occurred equals date created. |
| Attachments | Files attached to the activity at the time it was logged. |
Automatic vs manual entries
Many entries are created by BNDRY without any action from your team:
- PEP and Sanctions screenings
- Identity verifications
Manual entries are for events BNDRY can't see on its own — a phone call with the customer, a face-to-face meeting, a decision made outside the platform. See Custom Fields, Workspaces, and Activities: when to use what for guidance on when to log manually.
Using the Activity tab for audit and review
The Activity tab on an entity profile is the primary source of truth when reviewing that customer's compliance history. Common audit use cases:
- Preparing for a periodic review — check when the last ECDD or screening occurred and what the outcome was.
- Responding to a regulatory request — scroll back through the customer's activity history and export or screenshot the relevant entries.
- Investigating a change in risk rating — trace back through the log to find the event that led to the change.
The Activities page
Separate from the per-entity Activity tab, the Activities page in the main navigation gives you a tenant-wide feed of all activity entries across every entity. Use it to see what's been logged across your whole customer base, rather than for a single customer.
The Activities page includes a date filter to narrow the feed to a specific period.
Tip: For most entries, date occurred equals date created — they're the same. The only exception is manually back-dated custom activities, where the date occurred is set to when the event actually happened. If a back-dated entry isn't appearing where you expect, check the date occurred field rather than the date created.
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